Yes, we offer free shipping to destination all over Europe, for orders over 500EUR.
We offer discounted rates so make sure to check our Shipping Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return, no question asked, no justification needed if the item is in stock.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Made-to-order and customized orders are not eligible for return and are considered final sales.
To start a return, you can contact us at hello@boscova-jewellery.com. We will provide a return label. All costs for shipping are covered by the customers and will be deducted from the refund.
Ones your return will be approved you can choose between another item on our website or a complete refund. More on our Returns & Refund Policy.
Yes, you can cancel your order within 24 hours by writing an official email to hello@boscova-jewellery.com.
The process for the refund will be started immediately, it might take up to 5 – 7 days to receive the money back according to the bank procedures. This period of time doesn’t not depend on us, so please be patient.
You can change your order within 2 hours of placing your order. Please cancel your order by clicking ‘cancel’ on your order confirmation email and order again. Alternatively, let us know about your order change within 30 minutes of placing your order.
However, this will not guarantee the changes in your order as our warehouse staff can often process and ship parcels as quickly as 3 hours so the sooner the better. You will have to return your parcel for a refund.
You cannot change your order ones it’s shipped.
If for whatever reason you have accidentally entered the wrong shipping address, please contact us immediately to change your details.
If your item has already been shipped we CANNOT change or re-route your product and you WILL NOT be eligible for a refund. It is the responsibility of the customer to ensure all details are correct before purchase. We take no responsibility for orders placed to the wrong address.
If you have entered the wrong information please ensure you contact us immediately if you wish to change it.
HOW DO I CONTACT YOU?
Get in touch with our fantastic Customer Support Team
You might have accidentally entered the wrong email or used an invalid email.
Please contact us with the Full name, Post code and list of items you have ordered, so we can find your order and re-send you your confirmation.
How can I contact you?
Please feel free to reach out to our amazing Customer Support
Please contact our Customer Support within 24 hours of receiving the package.
We will replace the missing item if it’s our fault.
We will need pictures of the parcel to ensure it wasn’t stolen by a Third Party or if it was our mistake.
If your item is damaged upon arrival, please contact us immediately to get a replacement. Please try to contact us within 24 hours of receiving the parcel.
Email us your order number, name, postcode and pictures of the item / parcel damage. We will start the procedures for the replacement of the item.
HOW DO I CONTACT YOU?
Please reach out to our spectacular Customer Support Team
No, unfortunately for hygienical reasons you cannot return earrings.
Shipping times depend on your location and the shipping method selected. You can find estimated delivery times during the checkout process.
We use UPS for delivery in Europe.
The rates we selected include a delivery between 3-5 working days.s
For orders in gold and gemstones we use insured shipping that required signature upon arrival.
It depends on what you have ordered.
If your items are in stock, we can process your order in 2-3 working days.
If your items are Made to Order, or personalized, then it may take up to 6-8 weeks for the items to be ready and shipped.
We will notify you with an email when the order will be dispatched as soon as possible.
We accept payments only through Stripe. Stripe is a valuable and trustworthy partner for transaction on e-commerce.
Stripe accepts all credit cards and Stripe credits as well. You don’t need a stripe account to proceed with the payment.
We ship products mostly from our HQ is located in Warsaw, Poland.
We have also a second warehouse located in Italy, close to Milano. Occasionally, the orders might be sent from this adress too.
We ship to all the countries in the Shipping Policy with our partner UPS & DHL.
Yes, we use real gold.
The gold is hallmarked following the standard EU & International rules to guarantee the highest quality possible.
Our partners use recycled gold, to help enhance sustainability.
For our fine jewellery collection we use 14k and 18k gold.
All metals are hallmarked by an authorized Third Party to guarantee the authenticity of the materials.
14k and 18k refers to the purity of the alloy.
18k gold, in EU is marked 750/00 means that the gold is 75% pure.
14k gold in EU is marked 585/00 means that the gold is 58.5% pure.
18k gold is more valuable, precious and a little more prone to scratches as gold is a really malleable material.
14k gold is more durable, strong and a little less valuable offering a good value for money option.
925 sterling silver is a high-quality silver alloy that consists of 92.5% pure silver and 7.5% of other metals, typically copper. This composition is often denoted by the hallmark “925” stamped on the jewelry. The addition of other metals is essential to strengthen the silver, as pure silver is too soft for most jewelry applications.
We use only premium quality 925 Stirling Silver, you can trust that you’re getting a high-quality product and all our products have “S925” hallmark as a sign of authenticity.
Our 925 Stirling Silver is Rhodium or Gold plated to ensure durability and no tarnishing.
No, your skin won’t turn green with any of our products.
We use premium quality stainless steel which is hypoallergenic, tarnish free and waterproof. You can wear your jewelry in shower, during baths and workouts. Although, we don’t recommend to keep your rings on during workout as they might get scrateched.
We use 925 Stirling Silver which is also hypoallergenic and tarnish free due to the Rhodium plating. We recommend although to take care of your jewellery properly to ensure the rhodium plating the maximum durability to prevent tarnishing.
Stainless steel and 925 Silver are hypoallergenic. Although, if you have sensitive skin we recommend to test all the products you wear to ensure they are good for you.
In any case, it is the responsibility of the customer to ensure all precautions are taken as we are unable to know each individual’s allergies and sensitivities. Therefore, we take no responsibility or liability for any reactions that may take place.
Yes, we deliver the package with a Boscova Box for each item. If you need personal message inside the box, let our excellent Customer Support Team know and we’ll do our best to satisfy your request.
Caring for and cleaning your jewelry products properly is essential to maintain their beauty and longevity. Here’s a comprehensive guide on how to care for and clean your jewelry:
General Tips for Jewelry Care:
For more information, please check our blog post How to take care of your jewellery
Enamel plating in jewelry is a time-honored and versatile technique that allows artisans to create colorful and intricate designs on various jewelry pieces. Its vivid colors, durability, and glossy finish make it a popular choice for adding an artistic and unique dimension to jewelry, from antique and vintage pieces to contemporary designs.
You can use our Ring Size Chart and check your size.
Yes. All our diamonds over 1ct size come with a IGI or GIA certification.
The diamonds are laser-inscribed with the number of certificate.
All certificates can be check in IGI and GIA database.
We prefer the IGI certificate as for Lab-Grown Diamonds is more precise regarding colour, cut and quality of the diamond.
We can also offer an official Boscova Diamonds certification upon request.
We prefer to use diamonds and color gemstones that are not mined but synthetic, meaning man-made for three reasons.
First of all, we try to be pioneers in the industry offering innovation and new materials.
Secondly, they are sustainable as we select our partners that use renewable source of energy: this allow us to give the consumer a environmental friendly choice.
Thirdly, synthetic gemstones allows to create statement pieces without compromising on the uniqueness of the stones.
Actual diamonds produced in a controlled laboratory as opposed to being extracted from the earth are known as lab-grown diamonds. They are identical to real diamonds in terms of their physical, chemical, and optical characteristics—pure carbon arranged in a crystal structure—and even skilled gemologists without specialized tools cannot tell them apart.
By using cutting-edge technology that mimics the natural growth process, these diamonds are created from a tiny diamond seed. The end effect is a real diamond that was formed over a few weeks rather than billions of years.
Environmentally friendly, conflict-free, and frequently less expensive than mined diamonds are lab-grown diamonds. They are a sustainable and moral option for fine jewelry without sacrificing style or quality because they provide the same brilliance, hardness, and durability.
Advanced technology that mimics the natural diamond formation process is used to create lab-grown diamonds. Chemical Vapor Deposition (CVD) and High Pressure High Temperature (HPHT) are the two primary techniques.
HPHT simulates the conditions found deep within the Earth by immersing a tiny diamond seed in carbon and subjecting it to intense heat (roughly 1,500°C) and pressure. A diamond is created when the carbon crystallizes around the seed.
A diamond seed is put in a vacuum chamber with a gas that is rich in carbon during CVD. A pure diamond crystal is formed when the gas is heated, causing the carbon atoms to separate and gradually accumulate layer by layer on the seed.
The end product is a genuine diamond that is made ethically and sustainably without mining, and that is chemically, physically, and optically identical to ones that are mined.
We source mostly CVD diamonds produced with renewable energy sources.
Lab-grown sapphires are genuine sapphires made in labs with cutting-edge technology that replicates the crystal formation process found in nature. Made of pure corundum (aluminum oxide), they are chemically, physically, and optically identical to sapphires that are mined; they are the same in terms of color, hardness, and brilliance.
Methods like the Verneuil (flame fusion) or Czochralski processes, which involve melting and crystallizing powdered aluminum oxide under controlled conditions, are used to create these gemstones. The end product is a perfect sapphire crystal that can be polished and cut like a real one.
Lab-grown sapphires offer the same vivid beauty without the negative effects of mining and are generally more economical, ethically produced, and environmentally friendly. They are an environmentally friendly option for fine jewelry and watchmaking because of their accuracy and purity.
In a lab, corundum (aluminum oxide) crystal-forming conditions are replicated to create lab-grown sapphires. The Verneuil process, which uses a high-temperature flame to melt fine aluminum oxide powder, is the most widely used method. A sapphire boule, or big, single crystal, is formed when the molten droplets cool and crystallize layer by layer.
Other cutting-edge techniques, like the Czochralski or hydrothermal process, employ regulated heat and pressure to cultivate sapphires more gradually, producing more accurate color and clarity.
Like a sapphire that has been mined, the crystal is cut and polished after it has formed. The end product is a genuine sapphire that is the same in terms of structure, hardness, and beauty but is made ethically, sustainably, and without mining, making it a fine jewelry substitute that is also environmentally friendly.
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