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Yes, we offer free shipping to destination all over Europe, for orders over 150EUR.
For destination located in United States of America, free shipping will be for orders over 250EUR.
We offer discounted rates so make sure to check our Shipping Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return, no question asked, no justification needed.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@boscova-jewellery.com. We will provide a return label.
Ones your return will be approved you can choose between another item on our website or a complete refund. More on our Returns & Refund Policy
Yes, you can cancel your order within 2 hours by writing an official email to hello@boscova-jewellery.com
You can change your order within 2 hours of placing your order. Please cancel your order by clicking ‘cancel’ on your order confirmation email and order again. Alternatively, let us know about your order change within 30 minutes of placing your order.
However, this will not guarantee the changes in your order as our warehouse staff can often process and ship parcels as quickly as 3 hours so the sooner the better. You will have to return your parcel for a refund.
You cannot change your order ones it’s shipped.
If for whatever reason you have accidentally entered the wrong shipping address, please contact us immediately to change your details.
If your item has already been shipped we CANNOT change or re-route your product and you WILL NOT be eligible for a refund. It is the responsibility of the customer to ensure all details are correct before purchase. We take no responsibility for orders placed to the wrong address.
If you have entered the wrong information please ensure you contact us within 2 hour if you wish to change it.
HOW DO I CONTACT YOU?
Get in touch with our fantastic Customer Support Team
You might have accidentally entered the wrong email or used an invalid email.
Please contact us with the Full name, Post code and list of items you have ordered, so we can find your order and re-send you your confirmation.
How can I contact you?
Please feel free to reach out to our amazing Customer Support
Please contact our Customer Support within 24 hours of receiving the package.
We will replace the missing item.
We will need pictures of the parcel to ensure it wasn’t stolen by a Third Party or if it was our mistake.
If your item is damaged upon arrival, please contact us immediately to get a replacement. Please try to contact us within 24 hours of receiving the parcel.
Email us your order number, name, postcode and pictures of the item / parcel damage. We will start the procedures for the replacement of the item.
HOW DO I CONTACT YOU?
Please reach out to our spectacular Customer Support Team
No, unfortunately for hygienical reasons you cannot return earrings.
Shipping times depend on your location and the shipping method selected. You can find estimated delivery times during the checkout process.
We use UPS for delivery in Europe & USA.
The rates we selected include a delivery between 3-5 working days.
It depends on what you have ordered.
If your items are in stock, we can process your order in 2-3 working days.
If your items are Made to Order, or personalized, then it may take up to 4-8 weeks for the items to be ready and shipped.
We will notify you with an email when the order will be dispatched as soon as possible.
We accept payments only through Stripe. Stripe is a valuable and trustworthy partner for transaction on e-commerce.
Stripe accepts all credit cards and Stripe credits as well. You don’t need a stripe account to proceed with the payment.
We ship products mostly from our HQ is located in Warsaw, Poland.
We have also a second warehouse located in Italy, close to Milano. Occasionally, the orders might be sent from this adress too.
We ship to all the countries in the Shipping Policy with our partner UPS.
Stainless steel is highly durable, resistant to corrosion, and hypoallergenic, making it an excellent choice for jewelry. It offers longevity and is suitable for individuals with sensitive skin.
PVD stands for Physical Vapor Deposition, which is a process of coating stainless steel jewelry with a thin layer of 18k gold using a vacuum chamber and ionization. It results in a durable and long-lasting gold finish.
Traditional gold plating is a chemical process that involves dipping the jewelry into a solution containing gold ions. PVD gold plating, on the other hand, uses a physical vapor deposition process that deposits a layer of gold atoms onto the surface of the jewelry.
Stainless steel is hypoallergenic, and PVD 18k gold plating does not change that. It is safe for people with sensitive skin to wear.
925 sterling silver is a high-quality silver alloy that consists of 92.5% pure silver and 7.5% of other metals, typically copper. This composition is often denoted by the hallmark “925” stamped on the jewelry. The addition of other metals is essential to strengthen the silver, as pure silver is too soft for most jewelry applications.
We use only premium quality 925 Stirling Silver, you can trust that you’re getting a high-quality product and all our products have “S925” hallmark as a sign of authenticity.
Our 925 Stirling Silver is Rhodium or Gold plated to ensure durability and no tarnishing.
Cubic Zirconia is a lab-created, crystalline form of zirconium dioxide. It is optically flawless and usually colorless, but it can be produced in various colors by adding specific metal oxides during the manufacturing process. CZ is known for its brilliance and sparkle, making it a widely used diamond simulant.
Zircons have been used for long time in jewellery industry to simulate diamonds.
Cubic Zirconia come in different color and they are precisely hand cutted to resemble the real diamonds cuts.
Cubic Zirconia are graded for sparkle and quality of the fire.
We select only 5A cubic zirconia, which is the top level of quality avaliable on the market.
No, your skin won’t turn green with any of our products.
We use premium quality stainless steel which is hypoallergenic, tarnish free and waterproof. You can wear your jewelry in shower, during baths and workouts. Although, we don’t recommend to keep your rings on during workout as they might get scrateched.
We use 925 Stirling Silver which is also hypoallergenic and tarnish free due to the Rhodium plating. We recommend although to take care of your jewellery properly to ensure the rhodium plating the maximum durability to prevent tarnishing.
Stainless steel and 925 Silver are hypoallergenic. Although, if you have sensitive skin we recommend to test all the products you wear to ensure they are good for you.
In any case, it is the responsibility of the customer to ensure all precautions are taken as we are unable to know each individual’s allergies and sensitivities. Therefore, we take no responsibility or liability for any reactions that may take place.
Yes, PVD 18k gold plated or enamel plated stainless steel jewelry is waterproof and can be worn in water without damaging the plating.
Stainless steel is waterproof, sweatproof and tarnish-free.
Yes, we deliver the package with a Boscova Box for each item. If you need personal message inside the box, let our excellent Customer Support Team know and we’ll do our best to satisfy your request.
Caring for and cleaning your jewelry products properly is essential to maintain their beauty and longevity. Here’s a comprehensive guide on how to care for and clean your jewelry:
General Tips for Jewelry Care:
For more information, please check our blog post How to take care of your jewellery
Enamel plating in jewelry is a time-honored and versatile technique that allows artisans to create colorful and intricate designs on various jewelry pieces. Its vivid colors, durability, and glossy finish make it a popular choice for adding an artistic and unique dimension to jewelry, from antique and vintage pieces to contemporary designs.
You can use our Ring Size Chart and check your size.
